Terms of Service

1. Acceptance of Terms

By accessing or using SociallFlow ("SociallFlow," "Service," "we," "us," or "our"), available at https://www.sociallflow.com, you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and SociallFlow regarding your use of our social media management and automation platform. You represent that you are at least 16 years old (or the legal age of digital consent in your jurisdiction) and have the full legal capacity to enter into these Terms.

If you are using SociallFlow on behalf of a business, retail store, agency, or other legal entity, you represent and warrant that you have full authorization to bind that entity to these Terms.

2. Description of Service

SociallFlow is a unified social media management and automation platform engineered for retail businesses, store operators, and creators. Our Service provides tools to:

• Multi-Platform Publishing & Scheduling: Plan, schedule, draft, and publish video, image, and text posts across connected platforms, including TikTok, Facebook, Instagram, and LinkedIn.
• AI-Powered Content Generation: Generate tailored copywriting suggestions, caption ideas, and campaign templates powered by artificial intelligence.
• Unified Content Calendar: Visualize, edit, and organize scheduled publications across multiple physical stores or brand accounts.
• Performance Analytics Dashboard: Monitor social reach, impressions, views, and engagement trends from integrated platforms.
• Media Asset Management: Upload, organize, and manage image and video assets ready for cross-channel dissemination.
• Team Collaboration: Manage multi-user access permissions and editorial workflows within your organization.

We reserve the right to update, modify, or enhance features of SociallFlow at any time with reasonable notice where feasible.

3. Account Registration and Security

3.1 Account Creation

To use SociallFlow, you must create an account by providing accurate, current, and complete information, including your business name, store details, email address, and a secure password. You agree to maintain and promptly update this information.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You agree to:

• Use a robust, unique password;
• Never share your credentials or account access with unauthorized parties;
• Promptly notify us at support@sociallflow.com of any unauthorized access or breach of security;
• Ensure you sign out after completing sessions on shared computers.

3.3 Account Restrictions

You may not register automated accounts or impersonate other persons or brands. We reserve the right to suspend or terminate accounts that breach these requirements.

4. Subscription and Payments

4.1 Free Trial and Subscriptions

SociallFlow may offer trial periods or tiered subscription packages. Details of plan features, quotas, and pricing are clearly displayed on our platform. Subscriptions are billed in advance on a recurring monthly or annual basis.

4.2 Billing & Payment Processing

Payment transactions are securely processed through third-party payment gateways (e.g., Stripe). SociallFlow does not store full credit card numbers on its servers. By subscribing, you authorize our payment processor to charge the applicable subscription fees to your payment method.

4.3 Cancellation & Refunds

You may cancel your subscription at any time via your Account Settings. Cancellation takes effect at the conclusion of your current billing cycle. Refunds are provided only as mandated by applicable consumer protection legislation.

5. User Content and Conduct

5.1 Ownership of User Content

You retain all intellectual property rights and full ownership of the text, images, videos, audio, and materials you create, upload, or publish via SociallFlow ("User Content"). You grant SociallFlow a limited, non-exclusive license to host, process, transcode, and transmit your User Content solely to the extent necessary to deliver the Service.

5.2 Content Standards and Prohibitions

You are solely responsible for all content distributed through your account. You agree not to upload, schedule, or publish any content that:

• Infringes upon any copyright, trademark, privacy, or proprietary rights of any third party;
• Is defamatory, obscene, pornographic, harassing, violent, hateful, or unlawful;
• Distributes malware, spyware, phishing schemes, or spam;
• Violates the terms, policies, or community standards of any connected platform (including TikTok, Facebook, Instagram, or LinkedIn).

6. Social Media Integration & Third-Party APIs

6.1 Third-Party Networks

SociallFlow enables direct connections to third-party social media platforms, including TikTok, Facebook, Instagram, and LinkedIn, via their official developer APIs. Your connection and use of each third-party network are governed by that network's respective terms of service and developer agreements.

6.2 Authorization & Tokens

When you connect an account to SociallFlow, you explicitly grant us authorization via industry-standard OAuth 2.0 protocols to:

• Access your public profile, username, and account identifiers;
• Upload, schedule, and publish video, image, or text posts on your behalf;
• Retrieve account and post performance metrics (impressions, views, engagement);
• Refresh access tokens as necessary to maintain scheduled operations.

6.3 Platform Independence

SociallFlow is an independent software tool. We are not endorsed by, sponsored by, or affiliated with TikTok Inc., ByteDance Ltd., Meta Platforms, Inc., or LinkedIn Corporation. Third-party platforms may update their APIs, rate limits, or terms at any time, which may alter feature availability.

8. AI-Generated Content

SociallFlow includes artificial intelligence features designed to assist you in drafting social media copy and generating content recommendations. You acknowledge that AI output is generated automatically and should be reviewed and edited by you before publishing. SociallFlow makes no warranties regarding the uniqueness, fitness, or legal compliance of raw AI-generated suggestions.

9. Intellectual Property

SociallFlow, its software, code, designs, algorithms, visual identity, website layout, and branding (excluding User Content) are the exclusive property of SociallFlow and its licensors, protected by copyright, trademark, and other applicable laws. You may not copy, reverse engineer, decompile, or create derivative works from SociallFlow without explicit written permission.

"SociallFlow" and associated logos are proprietary marks. Any other trademarks (such as TikTok, Meta, LinkedIn) belong to their respective owners.

10. Privacy and Data Protection

Your privacy is paramount. Our complete data collection, processing, and retention practices are detailed in our Privacy Policy (https://www.sociallflow.com/privacy).

By using SociallFlow, you consent to data collection as described in our Privacy Policy and warrant that you comply with all data privacy laws when collecting data from your own store customers.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOCIALLFLOW AND ITS OPERATORS, AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, DATA LOSS, LOST ENGAGEMENT, ACCOUNT SUSPENSION BY THIRD-PARTY NETWORKS, OR BUSINESS INTERRUPTION ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SOCIALLFLOW DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless SociallFlow and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms;
• Your User Content or videos published to connected platforms;
• Your violation of any third-party right or platform terms (including TikTok, Meta, or LinkedIn rules).

13. Termination and Data Purge

You may terminate your account at any time through your account settings or by submitting a request to support@sociallflow.com. Upon termination, active social media tokens are revoked and account data is purged in accordance with our data retention schedule.

We reserve the right to suspend or terminate access for any account that violates these Terms or engages in fraudulent, harmful, or abusive behavior.

14. Modifications to Terms

We may revise these Terms of Service periodically. Significant changes will be announced by updating the "Last updated" date on this page and through in-app or email notice where appropriate. Continued use of SociallFlow following the effective date of changes constitutes acceptance of the amended Terms.

15. Governing Law

These Terms shall be governed and construed in accordance with the applicable laws of the European Union and the jurisdiction of France, without regard to conflict of law principles. Nothing in these Terms limits mandatory consumer protection rights available under local laws.

16. Contact Information

If you have questions, feedback, or concerns regarding these Terms of Service or SociallFlow, please reach out to our legal and support team: